Call Center Representative

Hudson River Community Credit Unions mission is to make our members lives better.

Call Center Representative

HRCCU is seeing a call center representative to serve as the primary point of contact for members, delivering exceptional service through inbound and outbound phone communications, email, and other digital channels.

The ideal candidate is member-focused, solution-oriented, and committed to providing a positive experience with every interaction.

Key Responsibilities:

• Provide prompt, professional, and courteous service to members through multiple communication channels.
• Build positive relationships with members by understanding their needs and delivering effective solutions.
• Resolve member inquiries accurately and efficiently.
• Assist members with account inquiries, balances, transaction history, and account maintenance requests.
• Process account transfers, stop payments, address changes, debit card requests, and other member service transactions.
• Assist members with online banking, mobile banking, bill pay, remote deposit capture, and other digital services.
• Troubleshoot access issues and provide guidance on digital banking features.
• Identify member needs through effective questioning and active listening.
• Educate members on Credit Union products and services.

Qualifications:

Experience: One to three years of similar or related experience. Financial institution, credit union, banking, retail, or contact center experience preferred.

Education: High School Diploma

Required Skills:

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to navigate multiple computer systems simultaneously.
• Attention to detail and accuracy.
• Ability to maintain confidentiality and professionalism.
• Working knowledge of Microsoft Office products.

Employment Details:

• Location: HRCCU Operations Center, I Third Street Corinth, NY.
• Payrate: $20.00-$25.00, based on candidates experience, qualifications, and demonstrated skills relevant to the position.
• Medical, Dental, Vision, FSA & HSA options.
• Life insurance, short term, & long-term disability benefits.
• 401K with matching contribution up to 10%.
• Generous paid time off, including birthday off and additional12 observed holidays.
• Gym reimbursement and wellness program.
• Internal and external training, including certification and tuition reimbursement.
• Community Volunteer initiatives.
• Career growth & advancement opportunities.

We stand by our purpose to support our members, employees, and communities through all waves of life. We pride ourselves on fostering a workplace that celebrates diversity and inclusivity, ensuring open communication and employees feel valued.

Our Culture Statement: To create a supportive, inclusive and purpose-driven workplace where employees feel valued, empowered and inspired to serve our community while demonstrating kindness and empathy towards one another.

Learn more about our company culture and benefits on our careers page!

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

If you are unable to complete this application online due to a disability, please contact Human Resources at humanresources@hrccu.org