About UsA local and family‑owned company that provides Palm Beach County and Broward County with a full range of reliable residential and commercial HVAC, automation, refrigeration, and electrical services since 1984. Air‑Ref has decades of experience in providing excellent service, quality workmanship, and reliability.We Are Looking ForSelf‑motivated team playerAbility to work in a fast‑paced environmentGreat communication skillsManaging a high volume of incoming callsGenerating and inputting sales leadsIdentifying and assessing customers' needs to achieve satisfactionPartnering with the Dispatch team to schedule maintenance visitsBuilding sustainable relationships and trust with customers through open and interactive communicationProviding accurate, valid, and complete information using the company's methods and toolsMeeting personal and customer service team targets and call‑handling quotasHandling customer concerns and escalating to appropriate managerMaintaining records of customer interactions within the dispatch programFollowing communication procedures, guidelines, and policiesGoing the extra mile to engage customersAssisting colleagues whenever necessaryOther tasks as assignedWe OfferA great work environmentHealth insuranceDental insuranceLife and disability insurance401(k) with company matchPaid holidaysPaid vacationsOvertime opportunitiesReady to Apply?Do you check these boxes? If so, we invite you to be part of our great team.#J-18808-Ljbffr