Call Center Representative

The Onin Group

Edinburg, TX

JOB DETAILS
SKILLS
Call Centers, Co-Payments, Customer Satisfaction, English Language, High School Diploma, Internet/Online Service, Investigative Reports, Legal, Life Insurance, Mathematics, Multilingual, Prescription Drugs, Problem Solving Skills, Reconciliation, Spanish Language
LOCATION
Edinburg, TX
POSTED
1 day ago
Overview

A. Responds to consumer inquiries and /or solves problems in both English and
Spanish languages. Codes all incoming calls.
B. Prepares a variety of reports which require investigation, verification,
classification, recording and/or reconciliation of data.
C. Receives member consumer requests for connections, disconnections,
reconnections or new services and trouble calls.
D. Completes paperwork on terminated accounts.
E. Receives service orders and forwards to appropriate department for actions.
F. Responds to member-consumer inquiries, satisfies their complaints and, if unable
to do so, refers them to the proper person(s).

Skills and Experience

Job Knowledge, Training and Experience: A good knowledge of English grammar is
required to communicate policies and other information to member-consumers. Position
is required to perform a variety of mathematical calculations in the completion of duties.
Job knowledge is normally acquired through the completion of commercial courses
leading to a high school diploma or equivalent. Must know billing and
collection procedures. One to three years as a Consumer Service Representative is
required. Bilingual (English and Spanish) is required. Must have a pleasant tone of
voice and expression. Also, genuinely care for members/consumers. All work will be on
the telephone and will require telephone etiquette.

Benefits

Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.

  • Weekly pay
  • $5 prescription drugs
  • $5 doctor's visit copays
  • Free teledoctor service
  • Free counseling services
  • Life insurance included
  • Vision insurance included
  • Dental insurance included
  • Vacation and holiday pay
  • Scholarship Opportunities
  • 401(k) retirement plan
  • Free legal services
  • Our unbeatable employee discount program


Apply now so we can hold a spot for you. We can't wait to talk to you!

--Your nin team

About the Company

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The Onin Group

The Ōnin Group is a privately held regional staffing agency serving the southeast, mid-south and southwestern United States. According to Staffing Industry Analysts, we have been ranked among the 100 Largest US Staffing Firms and among the 100 Fastest Growing US Staffing Firms. We also feature the most sophisticated staffing industry technology and hiring practices available today. In spite of our size, we have maintained the highly personalized service and partnership mindset indicative of a smaller, less bureaucratic company.

While many other staffing services have faltered in recent years, The Ōnin Group has enjoyed impressive yet responsible growth. We have built our business organically, by empowering our staff and developing strong long-term client relationships.

Many of our competitors claim to be full-service staffing agencies but when it comes down to it, many struggle at anything outside of their core business. Through divisional integration and strategic partnerships, the Ōnin Group provides 1st rate service in a number of verticals.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1994
WEBSITE
http://www.oningroup.com/