Call Center Representative - ENT

Lancesoft

East Syracuse, NY

JOB DETAILS
SALARY
$21.50
LOCATION
East Syracuse, NY
POSTED
30+ days ago

Job Title: Call Center Representative - ENT
Job Duration: 12 Months Contract
Location: East Syracuse, NY 13057-6300
 

Job description
  • Manage large amounts of incoming calls.
  • Identify and assess customers'needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers and deliver world-class service.

 

What we help them with:
  • Residential customer complaints are triaged by Tier 1 agents and transferred to the Connected Devices / Remote Access representatives
  • Assist with troubleshooting for remote access and connectivity issues, specifically with thermostats
  • Provide assistance with mobile app navigation and updates, including login issues, registering new accounts and adding devices
  • Assist with questions related to software and app updates or changes
  • Dealer referrals—getting a customer connected with a dealer that can provide additional service. Getting Dealers referred to Distributors for assistance
  • Provide customers with warranty information
  • Product comparison
  • Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/