Call Center Representative - ENT

Duration: 24 Months

 

Description:

·        Manage large amounts of incoming calls Generate sales leads Identify and assess customers’needs to achieve satisfaction.

·        Build sustainable relationships and trust with customer accounts through open and interactive communication.

·        Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas.

·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.

·        Follow communication procedures, guidelines and policies.

·        Take the extra mile to engage customers

 

What we help them with:

·        Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer

·        Our number one goal is to get the homeowner connected with the dealer

·        Provide customers with warranty information

·        Product comparison

·        Dealer referrals to distributors

·        Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

·        Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives

·        Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats. Identify

 

Requirements:

·        6+ months experience handling inbound calls in a call center environment

·        Microsoft Office proficient

·        Type 35-45 words per minute

·        Excellent verbal and written communication skills