Call Center Representative - EXP

LanceSoft Inc

Clifton, NJ

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Cadence, Call Centers, Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Customer/Client Research, Lead Generation, Maintenance Services, Microsoft FAST, Microsoft Product Family, Record Keeping, Resolve Customer Issues, Sales, Salesforce.com, Telephone Skills

LOCATION

Clifton, NJ

POSTED

24 days ago

Title: Call Center Representative - EXP Location: Clifton NJ USA 07014 Shift: Monday-Friday, 8-hour standard day Duration: 0-6 Months Onsite What are the shift details? M-F 8-5 Must be familiar with Microsoft 365 and experience with SalesForce CRM a plus. Principal Responsibilities: Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Top skills: Customer service, professionalism, high volume environment. Any details you can share about daily responsibilities or cadence? Answer incoming customer service calls, light scheduling of service requests Are there any must-have skills, strong “no’s,” or preferred qualifications? Microsoft products Fast-paced, steady, or unpredictable? All of these Do you prefer someone with Industry experience or is the team flexible? Flexible

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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