Call Center Representative for Medical Practice

This is a great opportunity for someone seeking a carrer in the medical arena. This position is for a Call Center Patient Care Coordinator at our multi-specialty, multi location practice. With us, you will be responsible for

• Answering all incoming calls in a call center setting. Knowledge, understanding, and relevant experience with telephone etiquette, including strong listening skills are essential.
• Excellent customer/client service skills are essential to this position.
• Strong communication skills including: verbal, written and listing skills.
• Strong ability to listen carefully to the needs of the patient and ensure that the caller is accurately addressed.
• Directs calls appropriately and accurately documents the call to a call system and registration systems.
• Answers questions using proper protocol and provides information to caller. Ensures that calls are forwarded appropriately.
• Schedules new and existing patient examinations, registers new patients into our EHR system and provides direction regarding the new patient registration process.
• The Call Center Representative will handle a variety of incoming patient inquiries or requests and will use the appropriate resources to complete accurate responses.
• Must be able to write accurate notes in the patients' electronic health record.
• Assures all communications and transactions with patients/guardians are conducted in a mature, calm, sensitive and respectful manner.
• Proficient in use of a patient electronic records system, including updates to insurances and procedure entry.
• Ability to utilize electronic health record system to enter, retrieve and document patient information, notes and tasks to record patient communications.
• Understands and maintains Protected Health Information in accordance with HIPAA guidelines.
• Demonstrated ability to work in a large team environment.
• Ability to work in a fast paced environment and possess the ability to prioritize, maintain a high level of attention to detail, organization, and flexibility.
• Has a working knowledge of all insurance, vision and managed care plans.  

Benefits:

• Health Insurance
• Dental Insurance
• 401K
• Paid Time Off
• Uniform Allowance
• Life Insurance
• Employee discounts and much more.