Call Centers, Inbound Call Centers, Call Volume, Call Center Management, Call Center Operations, Campaigns, Communication Skills, Customer Support/Service, Data Collection, Data Quality, Litigation Settlement, Scripting (Scripting Languages),
- Previous call center experience required
- Strong verbal communication skills
- Comfortable following scripts and standardized processes
- Strong listening and customer service skills
- Basic computer proficiency and data entry skills
- Ability to multitask while speaking with callers
- Professional demeanor and positive attitude
- Reliable attendance and punctuality
- Handle inbound customer calls in a professional and courteous manner
- Follow established scripts and call procedures
- Answer questions related to ongoing legal matters and settlement information
- Accurately document caller information and interactions
- Maintain confidentiality and professionalism when discussing sensitive information
- Escalate complex inquiries when appropriate
- Meet productivity and quality expectations
- Provide excellent customer service while maintaining compliance with company guidelines
We are currently hiring multiple Call Center Representatives to support a high-volume inbound call campaign. This is a short-term contract opportunity with the potential to extend based on business needs.
Representatives will handle inbound calls related to active legal matters and settlements. This is a structured role where employees will follow established scripts, gather information, answer basic questions, and ensure callers receive accurate information and guidance.
The ideal candidate will have prior call center or customer service experience, strong communication skills, and the ability to remain professional while handling a high volume of calls.