Call Center Representative

Looking for a role where you can help people every day and build strong customer service skills? We're hiring a Call Center Representative to support credit union members across the country. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction. What You'll Be DoingAnswer incoming calls and assist members with questions and concernsUse internal systems to verify information and access account detailsRespond to chats, emails, and messages in a timely, professional wayHelp explain account features, transactions, and card-related questionsMake outbound calls and follow up to ensure issues are resolvedDocument interactions clearly and route requests to the appropriate teamsWhat We're Looking ForHigh school diploma or currently working toward onePrevious call center or customer service experience is a plusStrong communication skills and a positive, helpful attitudeAbility to multitask and stay organized in a fast-paced environmentGood problem-solving skills and attention to detailComfortable handling confidential informationBasic Microsoft Office knowledgeA team-oriented mindsetWhat You'll GetThe opportunity to make a real difference for members every dayHands-on training with tools like CU*BASEA supportive, team-focused work environmentGreat benefits including medical, dental, vision, PTO, and 401(k) matchingAbout XtendXtend is a Network Partner of CU*Answers. Xtend is a Credit Union Service Organization (CUSO) owned by the credit unions we serve. We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. Join a team that's focused on service, innovation, and making an impact.