Call Center Representative

JOB DESCRIPTION

Job Title: Call Center Representative
Location: 77 Hartland Street, East Hartford, CT 06108
Duration: 3 Months with possibility of extension
Pay Rate: $19.94/hr on W2
Work Schedule: Monday - Friday, 8:30 AM - 5:00 PM (Weekends off)

About the Job:
We are seeking a Customer Service Representative to support our customers as a first point of contact. You will be responsible for providing program and account information, password reset assistance, and ensuring timely call resolution.

Responsibilities:

• Act as initial point of contact for inquiries from potential and existing beneficiaries
• Provide one-to-one telephone contact with consumers and providers
• Assist with password resets and accurately respond to incoming calls
• Document all interactions with consumers and properly forward calls to Call Center Leadership or other CT agencies
• Log calls into call tracking system and note trends in consumer questions and concerns

Requirements:

• High School Diploma or equivalent, and six months minimum experience in a call center environment
• Associate degree or higher without call center experience
• Ability to pass 30 wpm typing test and customer service assessment
• Ability to successfully pass a criminal background check and drug test
• Strong commitment and work ethic, outstanding attendance, and effective problem-solving skills

What We Offer:

• Full-time employment with paid training
• Career growth opportunities and great work environment
• Full benefit options and weekends off