Banking Services, Call Centers, Communication Skills, Customer Support/Service, High School Diploma, Multitasking, Online Banking, Online Courses, Prescription Drugs, Problem Solving Skills, Resolve Customer Issues, Telephone Skills, Time Management
Position: Full-time, Call Center Representative
Location: Honolulu
Industry: Banking
Schedule: Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM
Pay: $18.00 - $21.00/hr (DOE)
In-state candidates only
Benefits:
- Pay Cards, Direct Deposit & Weekly Pay
- Medical/Dental/Vision/Prescription
- Free Online Skill Classes, EAP, Discounts & many more
The Call Center Representative provides professional and timely support to banking customers. This role assists with general banking inquiries, account maintenance, and issue resolution while delivering excellent customer service in a call center environment.
Job Duties:
- Answer incoming calls and emails per call center standards
- Assist customers with inquiries and account information
- Resolve customer issues/concerns or escalate as needed
- Document interactions ensuring accurate follow-up
- Provide product and services information (accounts, rates, fees, locations, hours)
- Process customer requests
- Manage card services and online banking access
- Refer customers for account openings
#RemedyHIjobs
Job Requirements:
- High School Diploma or equivalent
- 1+ year customer service experience
- Tech savvy candidate, comfort multitasking
- Strong communication and problem-solving skills
EEO
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Remedy Intelligent Staffing