Call Representative I – Member Contact Center Join Our Team – Banking that Means More.
At CSE Federal Credit Union, we believe in banking that means more. It means building relationships, helping people reach their financial goals, and making every interaction a positive one. If you're friendly, professional, and passionate about serving others, we'd love to meet you. As a Call Representative I in our Member Contact Center, you'll be one of the first people our members connect with. Whether by phone, email, or chat, you'll provide outstanding service, answer questions, process transactions, resolve account issues, and help members find products and services that fit their needs. Every interaction is an opportunity to make banking easier and strengthen relationships with our members. What You'll Do A typical day may include: - Assisting members with their financial and lending needs.
- Handling a high volume of calls regarding deposit and loan accounts, debit and credit cards, online banking, and other credit union products and services.
- Processing member transactions accurately and efficiently.
- Recommending products and services that align with members' financial goals.
- Explaining account information and financial concepts in a clear, easy-to-understand way.
- Creating a positive, low-effort experience during every interaction.
- Troubleshooting member concerns and resolving issues whenever possible.
- Referring complex requests to the appropriate department.
- Meeting department performance goals while always putting the member's best interest first.
- Adapting to changing priorities in a fast-paced environment.
- Working with Windows-based systems and multiple web applications.
What You'll Bring The ideal candidate has a genuine passion for helping others and is committed to delivering outstanding member service. You should be dependable, professional, and able to build trust through every interaction. Qualifications include: - High school diploma or equivalent required.
- Previous customer service or call center experience preferred.
- Financial services experience is a plus.
- Excellent verbal and written communication skills.
- Strong listening, problem-solving, and critical thinking abilities.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Ability to work independently while contributing to a team environment.
- Basic computer proficiency, including Microsoft Office.
- Professional, courteous, and member-focused attitude.
- Willingness to learn new products, procedures, and technology.
- Ability to develop a strong understanding of credit union products, services, and applicable regulations.
- Must be bondable.
Why Join Us? We believe our employees are our greatest asset. That's why we offer competitive pay, exceptional benefits, and opportunities for professional growth. Our full-time benefits include: - Medical insurance with a Health Savings Account (HSA) and employer contribution
- Dental insurance
- Vision insurance
- Employer-paid life insurance
- Short- and long-term disability insurance
- Voluntary life insurance and AD&D coverage
- Structured work schedules
- Ongoing training and career development opportunities
- Generous 401(k) plan with employer matching contributions
- Paid vacation and sick time
- Paid holidays
- A paid day off during your birthday month
- Paid volunteer time to support organizations and causes in our community
Join a team where we bring Banking that Means More - for our members, our communities, and our employees. Apply today and become part of a team that's committed to helping our members and communities thrive. CSE Federal Credit Union is an equal opportunity employer. All candidates must successfully pass a criminal background check and drug test. No phone calls please.
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