Call Center Representative

Call Center Job Description. Responsibilities include: * Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements. * Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment. * Apply knowledge acquired in training and utilizes resources to analyze and problem-solve. * Respond to a variety of tax inquiries. * Access data utilizing basic computer skills. * Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats. * Comply with all ethical and confidentiality requirements. Tax analyst Job Description: Responsibilities include: The essential functions of this role are: · Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies. · Review accounts and properly apply payments to taxpayer accounts as needed. · Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities. · Review and close files paid in full, dismissed, or discharged. · Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly. · Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met. · Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records. The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.