Play Your Part In Our Team Succeeding!The Customer Care Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first!Core ResponsibilitiesBe logged into the telephony systemHandle up to 50+ total calls dailyRespond to SMS, Email and Voicemails from customersAssist customers with scheduling their standard maintenanceAssist customers with customer service complaints and concernsCommunicate company initiatives to customers (marketing, sales, etc.)Direct customers to appropriate departments (where applicable)Participate in cross training within other departments to strengthen skill setAssist management with non recurring tasks as neededCustomer data entryIdentify opportunities to update or improve customer service procedures and make recommendations to the appropriate staffPerforms other related duties as assigned.About UsMoxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.We're more than just a pest control company!What We Live ByDo The Right ThingWe believe in striving to do the right thing because we genuinely care about our customersBe KindWe think kindness is contagious, and we believe small gestures can have a big impact.Be The SolutionIt's an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it's worth doing well.”Keep ImprovingBecause we care about helping our customers, we take our job knowledge seriously.Company PerksGreat Places To Work and Top Places to Work since 2021Awards & RecognitionMonthly Company EventsCompany Service ProjectsComprehensive medical coverage that covers many common services at no cost or for a low copayAdditional options for dental and vision benefits, life and disability coverage and more401K PlanRoth IRALong- and Short-term Disability Coverage (Voluntary)Paid Time OffAAP / EEO StatementMoxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.#J-18808-Ljbffr