TheCall Center Representativeis responsible for providing superior service to both the internal and external guests. In this role you will be responsible for expediting all incoming calls in a timely and accurate manner, respond to guest questions, as well as handling guest requests for services by followingthe prescribed script while handling the calls.
Utilizes several computer programs simultaneously to obtain all of the informationrequired to effectively service the guests.Processes online reservations for hotel roomsReceives internal and external phone calls to answer questions, process reservations, transfer telephone calls and provide general information.Utilizes computer systems to access information and effectively processdinner reservations using established departmental procedures.
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