#IND123Job ID 23473 -Call Center Agent sLocation: Lakeland, FL – This position is onsitePay: $19.00 per hourType: Contract, supporting a major credit card projectDuration: Approximately 60-90+ daysSchedule: M-F, 8:00 AM to 5:00 PM ESTStart date: July 6Job descriptionHandle a high volume of inbound credit card support calls, providing accurate information and resolving member inquiries efficiently.Navigate multiple systems simultaneously to document interactions, process transactions, and maintain accurate records.Deliver exceptional customer service by professionally de-escalating concerns and resolving issues independently whenever possible.Adhere to established procedures, scripts, compliance requirements, and productivity standards in a fast-paced call center environment.Maintain reliable attendance, punctuality, and consistent on-queue availability while adapting quickly to new tools, processes, and information.Nice to haveCard servicing, banking, financial servicesRequirementsMust have previous call center experience, and strong stamina for repetitive volume workMust be able to type 30 WPMHigh school diploma or equivalentBackground check requiredEmployment verification requiredCredit check requiredDrug screening required#J-18808-Ljbffr