SNI Companies has partnered with a client offering a fully remote customer service opportunity on a contact to hire basis. This is a great opportunity to get your foot in the door with a stable and growing company. They offer:
Fast paced/High volume department
Collaborative team – talented / supportive coworkers and management
Great benefits
Opportunity to learn and grow your career
This position will be responsible for handling a high volume of phone calls and managing according to customer need including:
Identify customer questions, complaints, concerns, and overall needs.
Provide sufficient answers and solutions to all customer queries.
Handle customer complaints respectfully and professionally.
Redirect customers to appropriate departments and teams when appropriate.
Follow up with callers on complaint/question status, ensure resolution.
Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
Follow all communication procedures, policies, and guidelines during every customer interaction.
Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Candidates should have:
1 years of customer service experience.
High School Diploma or GED
This position is fully remote with hours of 8-5/40 hours per week. Candidates must reside in FL, TX, SC, NC, OK, MI The role will pay anywhere from 18-19.50 depending on location and experience.
If interested, please apply online or reach out direction to Jordan.belanger@snicompanies.com
Numbers & Facts
Location
Lansing, MI (Remote)
Salary
$18–$19.50 Per Hour
Skills
Call Centersunmatched
Call Volumeunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
High School Diplomaunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Telephone Skillsunmatched
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