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Call Center Representative

Alphabe Insight

Lawrence, MA

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JOB DETAILS
SALARY
$44,000–$48,000 Per Year
SKILLS
Call Centers, Communication Skills, Computer Skills, Continuous Improvement, Customer Experience, Customer Support/Service, Data Entry, Detail Oriented, Interpersonal Skills, Multitasking, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Sales Prospecting, Team Player, Time Management
LOCATION
Lawrence, MA
POSTED
Today
Company Description

Skillbridge Academy is a forward-thinking educational institution committed to excellence, integrity, and measurable impact. We pride ourselves on maintaining high operational standards that support our mission of delivering quality-driven programs and services. Our team is composed of professionals who value precision, collaboration, and continuous improvement.

Job Description

Skillbridge Academy is seeking a professional and service-oriented Call Center Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for prospective students and clients, providing accurate information, answering inquiries, and ensuring a seamless communication experience.

This position is ideal for individuals who possess strong communication skills, attention to detail, and a commitment to delivering exceptional customer service in a structured and professional setting.

Responsibilities
  • Handle inbound and outbound calls with professionalism and efficiency
  • Provide clear and accurate information about programs and services
  • Maintain and update client records within internal systems
  • Follow up with inquiries to ensure timely communication and resolution
  • Meet daily and weekly performance targets
  • Collaborate with internal departments to ensure a smooth client experience
  • Uphold company standards of service excellence and confidentiality
Qualifications
  • Strong verbal communication and interpersonal skills
  • Professional phone etiquette and active listening abilities
  • High level of organization and attention to detail
  • Ability to manage multiple tasks in a fast-paced environment
  • Basic computer proficiency and data entry skills
  • Team-oriented mindset with a proactive approach to problem-solving
Additional Information
  • Competitive salary ($44,000 - $48,000 annually)
  • Clear growth opportunities within the organization
  • Ongoing professional development and skill-building programs
  • Supportive and collaborative work environment
  • Structured training and performance-based advancement pathways

About the Company

A

Alphabe Insight

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