Call Center Representative

Wilshire Law Firm
  • Los Angeles, CA
    1 day ago

    Job Description

    Job Description

    Job Description
    Call Center Representative

    Wilshire Law Firm, is a distinguished, award-winning legal practice with over 18 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are committed to upholding the highest standards of Excellence and Justice, we are United in our dedication to achieving the best outcome for our clients.

    Training & Work Schedule (Includes Holidays & Weekends)
    • Training Schedule:Monday - Friday from 8:30am - 5:30pm (3 weeks)
    • Shifts Days: Tuesday -Saturday,Sunday - Thursday, or Thursday - Monday
    • Shifts:12:00pm - 9:00pm, 3:00pm - 12:00am

    Accountable for
    • Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard.
    • Work with the firms intake management team to determine viability of potential cases.
    • Be a closer, someone who can entice clients and relate to them and encourage them to sign on with our firm.
    • Deliver customized, targeted sales strategies to ensure monthly goals are met.

    Qualifications
    • Minimum of two years experience in sales, customer service, or call center.
    • Strong communication skills required, including the ability to be empathetic yet persuasive.
    • Ability to multi-task and type at least 40 wpm while speaking with potential clients.
    • Competitive and motivated to surpass set goals.

    Compensation
    • $25.00 - $33.00 per hourdepending on experience, plus monthly bonus incentives

    Benefits
    • Bonus eligible when targets are met.
    • Paid time off and paid holidays.
    • Opportunities for growth and advancement.
    • Team outings and sponsored events.
    • Referral bonus program.
    • Firm-paid Medical HMO with affordable HMO and PPO upgrades.
    • Low-cost Dental and Vision plans.
    • Paid Life and AD&D insurance.
    • 401k.
    • FSA (Flexible Spending Account).
    • EAP (Employee Assistance Program).
    • Pet Insurance.
    Strive for Excellence. Foster Unity. Fight for Justice.
    Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.

    #zr

    Numbers & Facts

    LocationLos Angeles, CA

    Skills

    • Call Centersunmatched
    • Communication Skillsunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Employee Assistance Planunmatched
    • Equal Employment Opportunity (EEO)unmatched
    • Flexible Spending Accountsunmatched
    • Health Maintenance Organization (HMO)unmatched
    • Insuranceunmatched
    • Legalunmatched
    • Litigationunmatched
    • Multitaskingunmatched
    • Personal Injuryunmatched
    • Persuasion Skillsunmatched
    • Preferred Provider Organization (PPO)unmatched
    • Salesunmatched
    • Sales Closing Skillsunmatched
    • Sales Prospectingunmatched
    • Sales Strategyunmatched
    • Set Goalsunmatched
    • Telesalesunmatched
    • Vision Planunmatched

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