• Participate in Patient Centered Medical Home Care Team collaboration
• Adhere to all policies and procedures
• Answer high volume of inbound calls and directs them to the appropriate party
• Greet patients in a welcoming manner on the phone
• Use a low tone when it's necessary to discuss a patient to ensure confidentiality and discretion of patient information
• refraining from discussing any personal or sensitive information about patients or employees
• Schedule appointments, confirm scheduled appointments, give directions to the facility, and answer patient questions
• Complete patient rescheduling as assigned
• Thoroughly document patient interaction in the appropriate fields
• Input the required patient data into the electronic health record
• Task refill requests, patient questions, etc. to appropriate person, as needed
• Refer to Patient Services, Patient Accounts, Eligibility Assistance Coordinators, and/or Phone Nurse as needed
• Assist patients with patient portal accounts
• Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times
• Complete the Worker's Compensation Payer Form, as needed
• Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.)
• Communicate effectively with the PSS for patient issues, training needs, insurance discrepancies, and scheduling conflicts
• Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks are accomplished
• Limits personal use of phone and internet access to emergencies
• Regular and predictable attendance
• Ability to cooperate and work well with others
• Sort and distribute mail for all three CCHS locations
• Check E Faxe and distribute to appropriate department
• Conduct daily appointment confirmations
• Performs other duties as assigned or requested