We're seeking a motivated, dependable Call Center Representative to join our client's team.
Location: Hybrid - Magnolia, TX 77355
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Hybrid Schedule
Remote: Mondays & Fridays (strong, reliable home Wi‑Fi required; equipment provided)
On‑Site: Tuesdays-Thursdays at the Magnolia office
Employment Type: Contract (open ended)
Pay Rate: $19.57/hr + potential overtime during peak periods/month-end
Industry: Utility Services / Customer Service
What You'll Do
Handle high-volume inbound and outbound customer calls
Resolve billing questions, account issues, and general utility inquiries
Accurately document customer interactions and update account records
Address escalated concerns with professionalism, empathy, and urgency
Use internal systems to resolve and appropriately escalate service issues
Meet established quality, productivity, and performance standards
What We're Looking For
Proficient in English (verbal and written)
2-3 years of customer service experience (call center and/or utilities experience preferred)
Strong communication and interpersonal skills
Ability to quickly learn and navigate multiple software platforms
Proficient in Microsoft Word, Excel, and Outlook
Detail-oriented with strong multitasking skills in a fast-paced environment
Reliable transportation for required in-office days
Willingness to work occasional overtime, especially during month-end
Attendance & Commitment Expectations (Very Important)
Consistent attendance and punctuality are critical to this role and project
Strong commitment to the assignment and team is required
Unscheduled absences, poor attendance, or lack of communication will not be tolerated
Clear, timely communication with leadership is expected at all times
Pay Details: $19.00 to $19.57 per hour
Search managed by: Laarnie Thompson
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.