Position starts at $22HR. After 90 days it goes up to $25HR + commissions.
Join a mission-driven organization dedicated to helping individuals achieve their educational and career goals. This employee-focused organization is committed to empowering students to create meaningful, lasting change in their lives through career-focused education. The team is passionate about making a positive impact and values professionals who are compassionate, driven, and committed to helping others succeed.
We are seeking a Payment Specialist to join our team. In this role, you will be responsible for managing cash collections related to institutional and private loans, payment plans, and past-due inactive student accounts. You will also support the Collections Supervisor by coordinating collection efforts with loan servicers and third-party collection agencies while ensuring all collection activities comply with applicable regulatory requirements.
Job Responsibilities
Successful candidates will:
Maintain compliance with all applicable federal regulations, including HEOA Disclosure requirements, Regulation Z, Truth in Lending, and Consumer Financial Protection Bureau (CFPB) guidelines related to collection activities.
Contact inactive students with past-due balances through outbound phone calls, email, and written correspondence to secure payments.
Consistently meet or exceed assigned monthly collection goals and performance expectations.
Complete the required daily and weekly collection activities to achieve account recovery objectives.
Perform skip tracing to locate borrowers and update contact information.
Assist with data collection, reporting, and other administrative tasks to support the collections team.
Make approximately 120+ outbound and inbound calls per day.
Utilize multiple systems and databases to research accounts and document collection efforts.
Support the onboarding and training of new Collection Associates as needed.
Numbers & Facts
Location
Mesa, AZ
Job Type
Full-time
Salary
$22 Per Hour
Additional Compensation
Commission
Qualifications
Qualifications
Associate’s degree (A.A.) or equivalent from two-year College or technical school; OR six month to one year related experience and/or training; or equivalent combination of education and experience.
Strong interpersonal and positive relationship management skills. Sensitivity to students and families of diverse socio-economic backgrounds.
Excellent written and verbal communication skills
Knowledge of collection rules and regulations including HEOA regulations, Regulation Z, Truth in Lending Disclosures.
Ability to analyze numbers.
Ability to work with Microsoft Office, specifically Excel Spreadsheet and Word.