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Call Center Representative

Internet Brands

Minneapolis, MN

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JOB DETAILS
SALARY
$16–$20 Per Hour
SKILLS
Attorney, Best Practices, Cafeteria, Call Centers, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Collection, Dental Insurance, Disability Accommodations, High Tech Industry, Interpersonal Skills, Legal, Multitasking, Online Media, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Record Keeping, Telephone Skills, Travel Industry, Typing, Vertical/Industry Marketing, Vision Plan
LOCATION
Minneapolis, MN
POSTED
1 day ago
Description

Interested candidates are encouraged to apply online as soon as possible-this is an exciting time to join Premier Disability Services!

About Premier Disability
Premier Disability Services, LLC® is a full-service social security disability advocacy firm. We assist individuals in successfully obtaining their Social Security Disability benefits. Each month, our office is contacted by thousands of Americans needing assistance with their disability claim to assist over 100,000 individuals in filing their applications successfully. Join our team!

Premier Disability Services is looking for Call Center Representatives to join our growing Brooklyn Park, MN-based team! This is an entry-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. Premier Disability Services, LLC, Center Representatives have the opportunity for long-term advancement - all while changing people's lives for the better.

About this Role

In this role, you will provide high-quality phone support to attorney clients. You'll follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis.

Compensation: The range is $16.00 - $20.00 per hour, with the opportunity to earn up to $500 a month in bonuses based on your performance.

Hiring States: Minnesota, Georgia, Iowa, Texas, South Dakota, Kansas

Onsite: Brooklyn Park, MN - Pay starts at $20.00 per hour

Remote hiring areas: Pay starts at $16.00 per hour

Terms: Full-Time. This is an hourly, non-exempt position.

Hours of Operation: Monday through Friday 8:00am - 6:00pm CST

Responsibilities:
  • Make outbound calls to clients who are requesting our services
  • Answer incoming calls from potential clients
  • Providing accurate information to clients regarding their case
  • Convey the benefits of the Premier Disability services
  • Gather information, document responses, and keep a detailed record of all customer interactions in our CRM database
Requirements:
  • Excellent oral and interpersonal communication skills
  • Professional phone manners and a friendly attitude
  • Active listening skills and problem-solving skills
  • Ability to handle client objections and de-escalate challenging situations
  • Ability to retain information and learn new systems quickly
  • Ability to navigate and multitask across multiple systems and using Customer Relationship Management software (CRM) in a proficient manner
  • Strong computer knowledge and excellent typing skills at least 50 WPM
What we offer:
  • Medical, Dental and Vision insurance.
  • PTO and paid holidays!
  • Cafeteria onsite and a subsidized lunch program.
  • Opportunities to grow within the company!

In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.

Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.

About the Company

I

Internet Brands

Welcome to Internet Brands. Since launching in 1998, we’ve grown to become the leading digital franchise focused on large vertical markets, headlined by our current focus on the Health and Legal markets. Our proprietary strategic and operational model powers our creation of best-in-class digital platforms for consumers and for our commercial partners. Our unique and focused approach scales rapidly, drives consistent growth and enables rapid innovation to meet the evolving needs of our users and our commercial partners. This approach also enables us to unlock new market segments quickly and efficiently.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
WEBSITE
https://www.internetbrands.com/

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