Call Center Representative

AE Landscape Borders is searching for a Call Center Representative who wants to join a fun, competitive, and growth-oriented position. This position plays a crucial role in driving our marketing efforts and ensuring our customers receive exceptional service.

Schedule:

• Day Shift: 8 AM – 4 PM (Mon–Fri) + 1 weekend/month
• Night Shift: 12 PM – 8 PM (Mon–Fri) + 1 weekend/month
• When scheduled for the weekend, you will have Thursday & Friday off

Position: Call Center Representative

Department: Call Center

Location: Nashville, TN

Reporting to: Marketing Manager/Supervisor

What You'll Do:

As a Call Center Representative at AE Landscape Borders, you'll be the first impression for incoming leads—answering calls, guiding homeowners, and setting high-quality appointments for our sales team. You'll confidently handle questions and objections, keep customer information organized, and help map out and optimize drive times for our design consultants to maximize efficiency. This role is fast-paced, team-driven, and focused on delivering results while providing a great customer experience. Your responsibilities will include:

Customer Assistance: Answering incoming calls and providing homeowners with information on our services, products, and pricing.

Appointment Scheduling: Setting up appointments for homeowners to meet with our home improvement experts.

Problem Solving: Addressing customer inquiries, resolving issues, and ensuring satisfaction throughout the customer journey.

Product Knowledge: Gaining a deep understanding of our home improvement offerings to effectively communicate their benefits.

Data Entry: Accurately documenting customer information and service requests in our system.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and a passion for helping others.
• Ability to handle a high volume of calls while maintaining professionalism.
• Basic computer skills and familiarity with call center software are a plus.
• Previous customer service experience is preferred but not required.

Why Choose AE Landscape Borders?

• Competitive compensation package with performance-based incentives.
• Ongoing training and development opportunities to enhance your skills.
• High-energy, team-oriented environment.
• Helping homeowners transform their spaces and improve their lives!
• Opportunity to be part of a company that is rapidly growing!

#AEREQS

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Location:

• Fort Wayne, IN 46825 (Preferred)

Shift availability:

• Day Shift / Night Shift

Work Location: In person