Sign upLog in

Call Center Representative

Iconma

New York, NY

Apply
JOB DETAILS
SALARY
$27.89–$32.89 Per Hour
SKILLS
Analysis Skills, Calendar Management, Call Centers, Communication Skills, Computer Skills, Customer Satisfaction, English Language, Health Plan, Healthcare, Identify Issues, Multilingual, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Technical Support, Telephone Skills, Writing Skills
LOCATION
New York, NY
POSTED
Today
Our Client, a Large Municipal Health Care System company, is looking for a Call Center Representative for their New York, NY location.
 
Responsibilities:
  • Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
  • Other assignment as necessary.
 
Requirements:
  • Extensive phone experience and computer literate.
  • Two (2) years of experience and Bilingual (facility specific).
  • Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
  • Active listening provides full attention to callers to understand their concerns and needs.
  • Effective problem-solving to analyze a situation, identify core issue and find effective solutions.
  • Required Education:
  • High School Diploma or general education degree (GED).
  • Required:
  • CALL CENTER REPRESENTATIVE
  • ANSWER PHONES
  • SCHEDULE APPOINTMENTS
  • BI-LINGUAL
  • CUSTOMER INQUIRIES
  • Additional Languages: English (Speak, Read, Write)
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

Resume Resources

Free Resume TemplatesFree Resume Builder