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Call Center Representative

ICONMA, LLC

New York, NY

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JOB DETAILS
SALARY
$27.89–$32.89 Per Hour
SKILLS
Analysis Skills, Calendar Management, Call Centers, Communication Skills, Computer Skills, Customer Satisfaction, English Language, Health Plan, Healthcare, Identify Issues, Multilingual, Needs Assessment, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Technical Support, Telephone Skills, Writing Skills
LOCATION
New York, NY
POSTED
Today
Our Client, a Large Municipal Health Care System company, is looking for a Call Center Representative for their New York, NY location.
 
Responsibilities:
  • Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
  • Other assignment as necessary.
 
Requirements:
  • Extensive phone experience and computer literate.
  • Two (2) years of experience and Bilingual (facility specific).
  • Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
  • Active listening provides full attention to callers to understand their concerns and needs.
  • Effective problem-solving to analyze a situation, identify core issue and find effective solutions.
  • Required Education:
  • High School Diploma or general education degree (GED).
  • Required:
  • CALL CENTER REPRESENTATIVE
  • ANSWER PHONES
  • SCHEDULE APPOINTMENTS
  • BI-LINGUAL
  • CUSTOMER INQUIRIES
  • Additional Languages: English (Speak, Read, Write)
 
Why Should You Apply?

About the Company

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ICONMA, LLC

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