Analysis Skills, Call Centers, Call Monitoring, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Microsoft Office, Multitasking, Open Source Databases, Operational Audit, Presentation/Verbal Skills, Record Keeping, Telephone Skills, Telephony, Writing Skills
TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.
Recruiter Note: Remote position, but Candidate must reside within Norfolk, VA or nearby cities.
Duties:
- Answer and track incoming calls
- Prepare and submit accurate, detailed reports in government systems
- Accurately record all details in accordance with procedures
- Conduct database and open-source research
- Route and escalate calls appropriately
- Other duties, as assigned
Requirements
- 3 + years experience in a call center
- Associates Degree or higher completed degree (May be substituted with additional work experience.)
- Proven ability to multitask simultaneously communicating and inputting data
- Strong written and verbal communication skills
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
- Experience in handling sensitive information
T
TechOp Solutions International