Careerscape is supporting a client opening for a Hybrid Call Center Representative with a fast-growing customer experience and support organization based in New York City.
This is a high-volume, fast-paced role for someone who enjoys helping customers, solving problems quickly, and delivering professional service across phone, chat, and email channels.
As a Call Center Representative, you will be the first point of contact for customers. You will help answer questions, resolve issues, document customer interactions, and support a smooth service experience from start to finish.
This role is a strong fit for candidates looking to build a long-term career in customer service, call center operations, sales support, client support, or customer success.
Candidates must be able to work a hybrid schedule in New York City, with a mix of in-office and remote work based on business needs.
Responsibilities
- Handle inbound and outbound customer calls in a professional manner
- Respond to customer inquiries via phone, email, and chat
- Assist with account questions, billing inquiries, service requests, and general support needs
- Resolve customer concerns while maintaining a positive and professional tone
- Provide accurate product and service information
- Document all customer interactions in CRM and internal systems
- Follow company scripts, procedures, and compliance guidelines
- Escalate complex issues to senior support teams when needed
- Maintain customer satisfaction, response time, and quality standards
- Support sales, retention, or account follow-up efforts when applicable
- Collaborate with team leads, QA analysts, and support managers
- Manage high call volumes while staying organized and professional
Requirements
- High school diploma or equivalent required
- Associate’s or Bachelor’s degree preferred, but not required
- 0-2 years of experience in customer service, call center, retail, administrative support, or related roles
- Strong verbal communication and listening skills
- Comfortable handling phone-based customer interactions
- Basic computer skills, including email, CRM systems, and data entry
- Ability to multitask in a fast-paced support environment
- Strong problem-solving and conflict resolution skills
- Ability to work a hybrid schedule in New York City
- Reliable internet connection and a quiet workspace for remote workdays
- Willingness to work scheduled shifts, which may include evenings or weekends depending on business needs
- Dependable, professional, and comfortable working toward performance goals
Benefits
- Benefits may include:
- Hybrid work schedule based in New York City
- Competitive base salary with performance-based bonus opportunities
- Estimated total compensation of $50,000 - $80,000+ per year
- Overtime opportunities for approved additional hours
- Quarterly performance incentives and rewards
- Paid training and onboarding
- Medical, dental, and vision coverage options
- Paid time off, holidays, and sick leave
- 401(k) retirement plan options
- Career growth into roles such as Senior Call Center Representative, Team Lead, Customer Success Specialist, Account Support Specialist, or Operations Coordinator
- Supportive team environment with coaching, QA feedback, and clear performance expectations
- Opportunity to build experience in customer service, client support, sales support, and call center operations
- Remote workdays available as part of the hybrid schedule