Call Centers, Call Volume, Co-Payments, Communication Skills, Corporate Policies, Data Entry, Financial Management, HIPAA (Health Insurance Portability and Accountability Act), Health Education, Health Insurance, Healthcare Administration, High School Diploma, Insurance, Maintain Compliance, Medical Records, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Team Player, Writing Skills
Call Center Representative
Xpress Wellness is seeking a dedicated Call Center Representative with experience in healthcare insurance verification to join our growing team. The ideal candidate will have at least 1 year of healthcare insurance verification experience, thrive in a high-volume call center environment, and be comfortable handling inbound and outbound calls with professionalism and accuracy. Experience with Experity or eClinicalWorks (eCW) is a strong plus.
Key Responsibilities
- Conduct insurance eligibility and benefit verification for patients prior to appointments.
- Manage a high volume of inbound and outbound calls in a professional and efficient manner.
- Accurately input and update patient information and insurance details in the system.
- Communicate with insurance companies to confirm coverage, co-pays, deductibles, and authorizations.
- Provide clear and professional communication to patients and internal staff regarding insurance coverage and financial responsibility.
- Collaborate with other departments to resolve discrepancies or issues related to patient insurance.
- Meet daily productivity and accuracy targets in line with call center performance standards.
- Maintain compliance with HIPAA and company confidentiality policies.
Qualifications
- 1+ year of experience in healthcare insurance verification required.
- Previous call center experience with high call volumes preferred.
- Experience with Experity or eClinicalWorks (eCW) strongly preferred.
- Strong computer, data entry, and multitasking skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- High school diploma or equivalent required; additional education in healthcare administration a plus.
What We Offer
- Competitive pay based on experience.
- Comprehensive benefits package (medical, dental, vision, 401k, etc.).
- A supportive team culture with opportunities for growth.
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Xpress Wellness Urgent Care