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Call Center Representative *** ONSITE ***

DEX IMAGING

Tampa, FL

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JOB DETAILS
SKILLS
Call Centers, Coffee Making, Communication Skills, Customer Relations, Customer Support/Service, High School Diploma, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Telephone Skills, Time Management, Typing, Writing Skills
LOCATION
Tampa, FL
POSTED
1 day ago
Description

Experienced Customer Service Representative Desired!

Full-Time Onsite Monday - Friday
Join a Team Where Your Work Matters

Looking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you'll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.

If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we'd love to meet you.
What DEX Can Offer You!
  • Full-time schedule (40 hours per week)
  • Competitive pay and full benefits package
  • Competitive PTO and paid holidays
  • Career growth, development, and internal promotion opportunities
  • Paid in-house training
  • Employee recognition and rewards programs
  • Corporate discounts and employee perks
  • Full access to our DEXpresso Café with complimentary specialty coffee drinks
  • A positive, supportive, and team-focused workplace
What You'll Be Doing
  • Be the first point of contact for customer inquiries
  • Communicate clearly and professionally with customers and internal teams
  • Identify customer needs and provide timely, helpful solutions
  • Answer incoming calls and route them to the appropriate department
  • Work closely with Tier 2 teams to escalate and resolve technical issues
  • Track, document, and follow up on unresolved issues
  • Use multiple systems to accurately capture customer information
  • Stay current on new processes, tools, and technology
  • Assist customers via phone, email, chat, and other communication channels
  • Perform other duties as assigned
What We're Looking For
  • High school diploma or equivalent experience
  • 2-3 years of customer service or call center experience preferred
  • Ability to work onsite from 9:30 a.m. - 6:00 p.m. EST (with flexibility as needed)
  • Strong multitasking skills (talking and typing at the same time)
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Excellent verbal and written communication skills
  • Strong organizational and time management abilities
  • Ability to navigate multiple systems in a fast-paced environment
  • Empathy, professionalism, and a customer-first mindset
Why DEX Imaging?

At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career-not just collect a paycheck.

Ready to get started?
Apply today and become part of a company that truly values its people.

About the Company

D

DEX IMAGING

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