Call Center Representative - Oral Surgery (Bilingual)

Specialties Bilingual Call Center Representative -Oral Surgery
Denton, TX

OPPORTUNITY FOR DENTAL INSURANCE BENEFITS and GROWTH

Are you looking for a position that offers growth opportunities, merit increases, paid training, and a comfortable work environment? If so, fill out the job application and be prepared to be a part of a great team!

At Community Dental Partners, we take pride in servicing our practices with communication support through phone calls to support our patients in creating a unique experience on the phone and in the practice.

Our Call Center Specialists work on answering inbound calls and calling patients when we receive referrals from the practice. Our role in the Call Center is to take inbound calls for oral surgery and orthodontics patients to schedule an appointment based on their needs. Along with creating the appointment, we follow outlined processes to confirm appointments and assist patients with their needs.

Representatives:

Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism

Provide excellent phone skills: clear, articulate communication to accurately describe our services to patients and collect information

Provide a superior customer service experience through the phone

Meet departmental goals for inbound and outbound calls

Convert leads into appointments

Education and Experience

High school diploma or equivalent

Proficiency using the Google Suite of products

Proficiency in relevant computer applications and call center systems

Excellent typing skills

Fluency in English & Spanish

Dental experienced preferred but not required.

Job Type: Full-time

Starting Pay: $13/hour

Community Dental Partners is an Equal Opportunity and Affirmative Action Employer. Our committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

INTERNAL ID: CDP100