Call Center Representative

Job Summary: 

·                    Answers phone calls in a Corporate MedicalCall Center single specialty group. 

JobResponsibilities: 

·                    Phones efficiently answered and with properetiquette 

·                    Obtain 90% target for Inbound and Outboundcalls to and from patients 

·                    Schedules patients for in-house procedures inthe correct office with the proper physician or tech. 

·                    Follows the Best Practice Scheduling. Phonecalls directed to the proper department, if applicable, such as: billing, HR, MA, refills, medical records etc.  

·                    Conversations documented in patient medicalrecords if needed  

·                    Schedules new patients and established ones,verifies insurance and primary care doctor information. 

·                    Updates Patient information in EMR 

·                    Collects insurance information and updatespersonal data in patient EMR file 

·                    Collects patient oop (out of pocket cost) ex.Co-pays, co-insurance, deductibles, patient balance.  

·                    Respects and maintains privacy and dignity ofpatients to always assure client confidentiality. Understands and follows theCode of Conduct and HIPPA guidelines. 

MinimumRequirements: 

·                    Excellent Customer Service Phone Skills 

·                    Telemarketing, Sales or Call CenterExperience: 1 year a plus 

·                    High School Graduate 

·                    Medical Assistant degree  

·                    Experience in typing and data entry 

·                    Basic arithmetic skills 

·                    Bilingual in English/Spanish aplus  

·                    One year experience in a medical office 

·                    Electronic Health Records experience(E-Clinical Works a Plus) 

AbilitiesRequired: 

·                    Basic medical terminology 

·                    Basic Medical Insurance Knowledge 

·                    Must be able to remain in a stationaryposition 100 percent of the time 

·                    The person in this position needs tooccasionally move about inside the office to access filing cabinets, officemachinery, etc. 

JobType: Full-time 

Requirededucation: 

·                    High school or equivalent 

·                    Medical Assistant degree  

Requiredexperience: 

·                    Telemarketing, Sales or Call Center: 1 year aplus 

·                    Medical: 1 year 

Requiredlanguage: 

·                    English and Spanish