Call Center Representative - Park Medical, Southfield

Position Summary:

The role of the Call Center Representative is to manage incoming and outgoing calls in a friendly, professional and compassionate manner. The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required.

Essential Functions and Responsibilities:

• Answer and/or make calls to patients efficiently and accurately to address their needs, concerns or other issues, ensuring that patients feel supported and valued.
• Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Understand and strive to meet or exceed Call Center metrics while providing excellent consistent customer service.
• Resolve inquiries during the call; send Communications Center Messages for assistance toward resolution only when absolutely necessary.
• Utilize software, databases, scripts, and tools appropriately.

Required:

• High School Diploma or GED
• Minimum 6 months of Patient Access, Medical Billing or Customer Service work experience

Additional Information

• Schedule: Full-time
• Requisition ID: 26011085
• Daily Work Times: 8:00am - 5:00pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: No