Call Centers, Communication Skills, Customer Experience, Customer Support/Service, Establish Priorities, Follow Through, Healthcare, Interpersonal Skills, Managed Care, Medical Terminology, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Schedule Development, Spanish Language, Time Management, Typing, Writing Skills
Job Description - Call Center Representative - PD (MEM009819)
Job Description
Call Center Representative - PD - (MEM009819)
Description
Title: Call Center Representative I - PD
Location: Fountain Valley
Department: Navigation Center
Status: Per-Diem (30hrs per week)
Shift: Variable/Predominantly Remote After training
Pay Rate: $23/hr
NOTE:
- 1st part of training: 40 hours the first 2 1/2 weeks of employment: Monday- Friday 8a.m.-4:30p.m.
- 2nd part of training: Flexible days/hours Mon-Fri between the hours of 8a.m.-4:30p.m., this can take 8-12 weeks if not longer.
- The required shifts are every Monday & Tuesday between the hours of 8am-6pm as business dictates.
- After the training period, 1 shift per weekend is required.
Purpose Statement / Position Summary
To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.
Essential Functions and Responsibilities of the Job
- Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.
- Prioritize service and customer experience within each interaction.
- Ensure unforgettable guest experiences through unmatched service.
- Demonstrates strong guest-focused engagement over the phone, email, and chat.
- Demonstrates effective communication, interpersonal, written and verbal skills.
- Strong organizational skills.
- Must be able to multi-task and maintain calm demeanor.
- Must possess problem resolution and follow through skills.
- Knowledge of managed care and the business segments.
- Knowledge and ability to schedule reservations for patients/family.
- Be at work and be on time.
- Follow company policies, procedures and directives.
- Interact in a positive and constructive manner.
- Prioritize and multitask.
Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.
Qualifications
Experience
- 1-2 years customer service experience or other related guest-focused engagement preferred.
- Call center experience necessary in a fast-paced setting.
- Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy)
- Some medical terminology preferred.
- Spanish speaking a plus.
Education
- High School diploma, GED required.
Primary Location
: United States-California-Fountain Valley
Job
: Custmr Srvc,Patient Rel,Recept
Organization
: Memorial Health Services
Schedule
: Per Diem
Employee Status
: Regular
Job Level
: Staff
Job Posting
: Jun 26, 2026, 4:34:06 AM
Work Schedule: 8/40 work shift hours
Shift
: Day Job
Scheduled Shift Start Time: varies - Scheduled Shift End Time: varies
Department Name: MemorialCare Navigation Center
M
MemorialCare Health System