Representative is responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.ResponsibilitiesAnswer incoming phone calls in a fast paced environmentResolve Tier 1 level issuesReview taxpayer accountsVerify, gather and update key informationEducate taxpayers of online resources and current tax policiesSubmit requests for payment arrangementsDocument actions taken into multiple systemsParticipate in all team engagement activitiesMeet performance expectationsRequired SkillsStrong ability to multitaskBasic use of Microsoft Word, Excel and Google WorkspaceBasic math skills are required - addition, subtraction, multiplication and division.Communicate well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganizedSkills PreferredSpanish SpeakingRequired QualificationsAssociates Degree or higherPrevious two positions should each be at least one consecutive year in a fast‑paced call centerNational call centers in industries such as finance/banking, insurance, telecommunications (not technical support)Additional InformationSeniority level: Entry levelEmployment type: Full‑timeJob function: Customer ServiceIndustries: Telephone Call CentersBenefits: Medical insurance, Vision insurance#J-18808-Ljbffr