Call Center Representative

Your Opportunity: ComplyRight, a division of Taylor Corporation, is looking for a Call Center Representative to join our team in Pompano Beach, FL! We are seeking a friendly, experienced service professional to work on our customer service team to help support both our direct customers and reseller partners. 

The Call Center Representative is responsible for delivering high‑quality client support by responding to client inquiries via phone, chat, email, and Zendesk. This role serves as a key point of contact for clients, owning the service experience from initial inquiry through resolution. The focus of this position is on providing accurate, timely, and empathetic support while maintaining consistent service standards that promote client confidence, satisfaction, and long‑term retention.

Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship. 

Your Responsibilities:

• Provide prompt and professional assistance to clients regarding new and existing orders through phone, chat, email, and Zendesk
• Manage customer inquiries and service requests from first contact through successful resolution
• Build strong knowledge of products and compliance requirements to effectively support client needs
• Accurately enter and process orders and support requests in accordance with established order‑entry procedures and service protocols
• Identify customer needs and provide guidance or recommendations that support successful outcomes and issue resolution
• Research, document, and follow up on customer concerns that require additional investigation or coordination
• Communicate clearly with supervisors and team members to ensure timely and high‑quality resolution of customer requests
• Complete required training to strengthen service skills, expand system knowledge, and align with company values and processes
• Collaborate with team members to support individual and team service goals
• Perform other duties as assigned

You Must Have:

• 2+ years of experience in customer service or in a related field
• Strong verbal, written, and interpersonal communication skills
• Ability to multitask, prioritize, and adapt in a fast‑paced environment switch gears as needed
• Self‑motivated with the ability to work independently and proactively
• Proficiency in Microsoft Outlook, Word, and Excel

We Would Also Prefer:

• Previous experience in a call center
• Working knowledge of Zendesk

The anticipated starting wage for this position is $18+. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees. 

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.