Call Centers, Career Counseling, Case Management, Data Entry, Mail Processing, Telephone Skills
Languages Needed; in this order:
Farsi
Armenian
Spanish
Arabic
Russian
Cantonese
Mandarin
Vietnamese
Tagalog
Will consider:
Cambodian
Hmong
Laotian
- Respond to telephone calls from participants provide first contact resolution whenever possible refer callers to the appropriate case manager or career development specialist for service.
- Performs data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels.
- Performs appointment scheduling within the specified states.
- Verfiy/correct characters through imaging system as requested.
- Prepares mail in accordance with desk procedures, production, and quality goals and standards.