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Skills
Call Centersunmatched
Career Counselingunmatched
Case Managementunmatched
Data Entryunmatched
Mail Processingunmatched
Telephone Skillsunmatched
Description
Languages Needed; in this order:
Farsi Armenian Spanish Arabic Russian Cantonese Mandarin Vietnamese Tagalog
Will consider: Cambodian Hmong Laotian
Respond to telephone calls from participants provide first contact resolution whenever possible refer callers to the appropriate case manager or career development specialist for service.
Performs data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels.
Performs appointment scheduling within the specified states.
Verfiy/correct characters through imaging system as requested.
Prepares mail in accordance with desk procedures, production, and quality goals and standards.