Call Center Representative

MMC Group
  • Rancho Cordova, CA
    5 days ago

    Job Description

    Languages Needed; in this order:

    Farsi
    Armenian
    Spanish
    Arabic
    Russian
    Cantonese
    Mandarin
    Vietnamese
    Tagalog

    Will consider:
    Cambodian
    Hmong
    Laotian
     
    • Respond to telephone calls from participants provide first contact resolution whenever possible refer callers to the appropriate case manager or career development specialist for service.
    • Performs data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels.
    • Performs appointment scheduling within the specified states.
    • Verfiy/correct characters through imaging system as requested.
    • Prepares mail in accordance with desk procedures, production, and quality goals and standards.


    Numbers & Facts

    LocationRancho Cordova, CA

    Skills

    • Call Centersunmatched
    • Career Counselingunmatched
    • Case Managementunmatched
    • Data Entryunmatched
    • Mail Processingunmatched
    • Telephone Skillsunmatched

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