CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Compliance Division)

Introduction

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OPEN TO ALL QUALIFIED APPLICANTS

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This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

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GRADE

11

LOCATION OF POSITION

This recruitment is open to individuals able to work in one of the following locations:

• Annapolis
• Baltimore

POSITION DUTIES

The incumbent in this entry-level position will be performing tax assessments, collections, investigations or examinations; performing duties independently as a member of an examination or collection team; and providing professional taxpayer service assistance, including the preparation of tax returns, to individuals, businesses and tax professionals within one or more of the specialized fields of revenue protection administered by the Comptroller of Maryland. These specialized fields may include sales and use tax, admissions and amusement tax, withholding tax, motor vehicle fuel tax, alcohol and tobacco tax, and any other revenue levy authorized by the legislature. Please be advised that regardless of the job function into which you are selected, Call Center duties are required. On the job training and resources to provide you with the knowledge necessary to perform the job will be provided for all positions. Telework eligibility after successful completion of probation.

MINIMUM QUALIFICATIONS

Education:Â Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience involving one or more of the following areas: customer service, telecommunications, fiscal clerical or clerical related work.

Notes:

• Candidates may substitute additional education at an accredited college or university at the rate of thirty credit hours for one year of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.

For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalence evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

• Good communication skills (both oral and writing), in both English and Spanish.
• Proficient math and writing skills.
• Customer service skills\experience.
• Experience with various computer software systems, personal computers.
• Ability to deal with the public.
• Experience working with a team and experience working independently.
• Experience working in high volume production environments.
• Knowledge and/or experience of Maryland State Taxes.
• Knowledge and/or experience of Federal Taxes.
• Good organization skills & decision making.Â

SELECTION PROCESS

Please ensure you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Approval of your application will be based on a review of the information you submit. All qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

All applicants must be legally authorized to work in the United States without current or future employer sponsorship. Due to the time and resources involved, the Comptroller of Maryland cannot sponsor visa applications. Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation; any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position.

Due to the nature of the agency''s business, candidates must be at least 18 years of age to be eligible for employment.

• Resumes will not be accepted in lieu of a completed application.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you choose email as the option to submit your application/required additional information, you must include the following information on at least one the pages you submit.

• First and Last Name
• Recruitment Number (located at the top of the bulletin)
• The last four digits of your SS#

If you have questions or concerns regarding this recruitment, please email MHarrell@Marylandtaxes.gov at The Comptroller of MD, Office of Human Resources.

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the Stateâs diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008, please contact the ADA Coordinator via fairpractices@marylandtaxes.gov or by calling 667-262-2777.