Calendar Management, Call Centers, Communication Skills, Customer Support/Service, Detail Oriented, Employee Orientation, HIPAA (Health Insurance Portability and Accountability Act), Medical Record System, Medical Records, Medical Terminology, Medical Treatment, Multilingual, Organizational Skills, Patient Confidentiality, Regulations, Telephone Skills
Acts as a member of the Operations Team in the role of Call Center Representative.
II. PRIMARY RESPONSIBILITIES:
- Receive and answer all incoming telephone calls promptly and professionally.
- Schedule patientappointments utilizing electronic health record (EHR) systems and create detailed tasks/messages for appropriate medical staff.
- Reschedule patient appointments and cancel provider schedules as needed.
- Orient new staff to the telephone system.
- Monitor cancellations and reschedule appointments as necessary.
- Manage care gap lists and outbound calls, schedule appointments for specific patient populations at the direction of clinical staff.
- Provide accurate information about medical procedures, clinic hours, and provider availability.
- Handle urgent calls and escalate issues to appropriate medical staff when necessary.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Performs other duties as assigned.
III. QUALIFICATIONS:- High School Diploma or G.E.D. equivalent required.
- One (1) year medical office work experience or equivalent required.
- Ability to type 40 WPM preferred.
- Knowledge of medical terminology preferred.
- Must possess excellent computer, communication and customer service skills.
- Must possess excellent organizational skills and attention to detail.
- Bi-lingual speaking skills a plus.
F
Family Care Health Centers