Call Center Representative

Overview

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community.

At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary

The Call Center Representative assists patients with scheduling, inquiries, or any other related items. In addition, the person in this role provides internal customer service in ensuring phone calls are managed appropriately.

Responsibilities

• Provides positive interpersonal interactions with patients over the phone and by ensuring minimal error rates in working with patient. Schedules patients at locations within departmental guidelines and expectations.
  
• Routes incoming calls within departmental guidelines and expectations.
  
• Provides accurate information regarding appointment scheduling, canceling, rescheduling, and confirming.
  
• Follows up with patients in a timely manner in relation to inquiries, referrals, and voicemail messages.
  
• Monitors appointment queue and prioritize tasks in support of scheduling goals.
  
• Educates patients on secure patient portal services and policies in accurate manner.
  
• Handles at least 60 calls per day with speed, calmness and accuracy. Documents messages and create tasks for Triage/Technician-On-Call.
  
• Contacts physician or technician to obtain approval for “work-in” or “schedule override” appointments.
  
• Adds patient demographics and insurance information to the practice management system.
  
• Advises patient of any special instructions and directions to clinic.

Qualifications

Required: High school diploma or equivalent
Preferred: Some college or training in the healthcare field.

Experience:

Preferred: Prior call center experience. 1 year of experience in patient registration or related areas in a medical group practice and 2 years of experience in a healthcare setting.

Certifications:

Not applicable.

#LI-CC3

Organization Description

Our mission at Baptist Medical Network within the Baptist Health System is to be the premier healthcare organization in South Texas by providing high-quality, compassionate care that exceeds our communitys expectations. Our footprint spans across 12 counties with diverse multi-specialty providers who are dedicated to using their expertise and talents to strengthen our growing partnership within the surrounding communities.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Tenet participates in the E-Verify program. Follow the link below for additional information.
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The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.