‹ Back to Job OpeningsPosition SummaryReporting to the Chief Operations Officer COO the Call Center Representative will be responsible for providing quality customer service by answering phones scheduling appointments and performing assigned clerical tasks.Salary22- 23hr DOE Essential Functions and ResponsibilitiesDeliver excellent customer service while interacting with patients their caregivers and other guests of The Achievable Foundation.Answer incoming telephone calls in a prompt and courteous manner and handle each call appropriately. • Obtain and enter all essential information needed to complete a scheduled appointment accurately.Verify patients insurance prior to scheduling an appointment.Update and modify patient demographic information in Success EHS as needed.Obtain and route messages for department personnel.Provide accurate and consistent information regarding the services at The Achievable Foundation.Maintain confidentiality and security of Protected Health Information.Handle and resolve customer complaints with tact and diplomacy.Work effectively and cooperatively with other departments and staff.Perform other general office duties as needed. QualificationsMinimum 1 year of Call Center experience.Must have a good working knowledge of personal computer applications and have the ability to type at a moderate speed knowledge of an electronic health record is a plus.Must be able to interact with people of various socioeconomic status.Ability to address sensitive issues with tact and diplomacy.Must be bilingual in English and Spanish.Strong communication skills both verbal and written are a must.Must possess an understanding of private and public health plans and working knowledge of the various insurances. BenefitsWe offer a comprehensive benefits package designed to support our employees well-being and professional growth. The benefits includeCompetitive Salary We provide a salary that is competitive within the industryMedical Dental and Vison and Life Insurance We pay 100 of premiums for employees403B Retirement Plan Our employees can take advantage of a 403B retirement plan to help them plan for their futurePaid Time Off We provide vacation 2 weeks sick 2 weeks Holidays 12 ½ days to support work-life balance and overall well-beingAdditional Benefits We offer additional benefits that contribute to a positive and rewarding work environmentWe strive to provide a comprehensive benefit package that meets the needs of our values employees Achievable Health is an Equal Opportunity Employer. Apply Today To apply please complete the form below include a cover letter and resume. First Name Last Name Email Phone Message Upload Resume Upload Cover Letter Apply