Call Centers, Certified Pharmacy Technician (CPhT), Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Distribution Management, English Language, Establish Priorities, Health Insurance, Healthcare, High School Diploma, Microsoft Windows Operating System, Multilingual, Organizational Skills, Pharmacy, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Sales Management, Spanish Language, Team Player, Telephone Skills, Time Management, Writing Skills
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
- Promptly and courteously answer inbound telephone calls
- Assess, prioritize and resolve client issues using good listening and comprehension skills
- Escalate issues to management as appropriate
- Document and retain all pertinent information
- Manage outbound outreach for enrollment and/or refills
- Manage multiple client programs
- Responsible for training call center new hires
- Perform related duties as assigned, including but not limited to direct member reimbursements; ID card management and distribution, etc.
QUALIFICATIONS AND REQUIREMENTS
- Minimum 2 years of experience in a customer service position, preferably in a call center environment
- PBM, pharmacy or health care industry experience preferred
- Health insurance background and knowledge of pharmacy terminology desired
- Proficient PC skills in Windows-based applications.
- Excellent verbal and written communication skills
- Excellent telephone etiquette and strong customer service orientation
- Highly organized with strong attention to detail
- Excellent time management skills
- Ability to work independently and with a team
- Ability to exercise logical critical thinking in problem solving
- Ability to be flexible and quickly adapt to the changing needs in the department.
- Flexible with scheduled work hours
- Bilingual English/Spanish is a plus
EDUCATION
- High School Diploma or equivalent
- Pharmacy Technician Certification is a plus
PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting.
This is a full-time position with benefits. Please visit our Contact Us/Opportunities page on our website for more information about our benefits list.
ProCareRx will never ask for a financial commitment from an applicant, as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at HumanResources@procarerx.com.
ProCareRx is an Equal Opportunity Employer.
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Burgess Information Systems Inc