Call Center Representatives handle customer inquiries, provide product information, and assist with any issues or concerns that arise.
We are seeking a reliable and service-oriented Call Center Representative to join our team.
The ideal candidate will be responsible for answering customer inquiries, managing customer complaints, and providing necessary information about our products and services.
As a Call Center Representative, you will be required to maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Responsibilities
Answer incoming calls and respond to customer’s emails
Manage and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Route calls to appropriate resources
Document all call information according to standard operating procedures
Follow up customer calls where necessary
Complete call logs and reports
Qualifications
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma or equivalent; college degree preferred