Call Center Representative

We’re seeking for an energetic, people-first Call Center Representative to join our team! If you enjoy helping others, solving problems, and making someone’s day a little easier, this could be the perfect fit for you. Every call is an opportunity to create a positive experience for our members while working alongside a supportive team that values collaboration, growth, and great service.

As a full-time, in-office team member, you’ll connect with members by phone, answer questions, provide solutions, and help deliver the outstanding service our members count on every day.

• What You'll Do:
• • Be the friendly voice our members can rely on by handling inbound and outbound calls
  • Help resolve questions and concerns with professionalism, empathy, and efficiency
  • Update and maintain accurate member information in internal systems
  • Identify member needs and provide helpful solutions and guidance
  • Work closely with teammates to improve processes and create exceptional member experiences
  • Use bilingual or multilingual skills, if applicable, to better support our diverse membership
• What We're Looking For:
• • Previous call center or customer service experience preferred
  • Strong communication and people skills
  • Proficient with computers including Microsoft Office, data entry and multitasking
  • Outbound calling experience is a plus
  • Positive attitude with the ability to work both independently and as part of a team
  • Someone who enjoys helping people and thrives in a team-oriented environment
• Schedule:
• • Full-time, in-office position
  • Monday through Friday
  • 8-hour shifts (start times may vary)
  • No weekends or holidays — enjoy your evenings and weekends off!
• Benefits & Perks:
• • 401(k)
  • Medical, dental, and vision insurance
  • Paid time off
  • Paid sick time
  • Paid Holidays
  • On-the-job training and growth opportunities

  If you’re ready to bring your customer service skills, positive energy, and passion for helping people to a team that appreciates what you do, we’d love to hear from you. Apply today and start making a difference one call at a time!