Call Center Representative Wilkes Barre, PA · Telecommunications Apply Now
Job Title: Call Center Representative
Job Type: Full Time
JOB DESCRIPTION AND RESPONSIBILITIES
Answer calls and process invoices.
Review and improve any processes that resulted in a poor customer experience, creating a continuous improvement mindset.
Offer problem solving solutions to customers and colleagues with a ‘can do' attitude.
Manage external agencies for call ‘overflow' management.
Work closely with 70+ locations to ensure software training and compliance (that enables agents to dispatch techs)
Stay up to date on construction, accidents, traffic, and other situations that may hinder service crews and alerting crews to these issues.
REQUIREMENTS
Ability to work in a hybrid environment (in the office and remotely)
Self-motivated and committed to performing in a drama free culture.
Ability to effectively organize and prioritize own workload and the team without reliance on others.
The passion to take ownership and stick with an issue until it is resolved.
Excellent oral and written communication skills
Excellent computer skills including Microsoft Office
Ability to quickly learn new software and new computer programs.
Flexible with working hours including weekends, holidays, evenings.
WORK AUTHORIZATION
· United States (Required)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Schedule:
8 hour shift
Evening shift
Holidays
Monday to Friday
On call
Weekend availability
Work Authorization
Why Join McCarthy Tire?
At McCarthy Tire, you're not just starting a job—you're building a career with a company that values safety, growth, and long-term success.
Benefits include:
Strong safety culture with paid training
Weekly pay
Medical, vision, and dental insurance
Paid holidays and paid time off
Career growth and advancement opportunities
Supportive, team-oriented work environment
View our full benefits package at: www.mccarthytire.com
Equal Opportunity Employer
McCarthy Tire Service is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, gender, age, religion, sexual orientation, national origin, disability, veteran status, or any other legally protected status.