This is a fulltime onsite position.
The Call Center Representative assists the patients by following and utilizing high quality customer service, policies, procedures, and protocols in every patient interaction at every inbound call.
Essential duties and responsibilities include confirming and updating patient demographics, scheduling medical and behavioral appointments as needed. The Call Center Representative will provide the best call resolution and accuracy ensuring efficient patient flow and positive outcome, consistent high quality service, problem-solving and deescalating issues or concerns. The Call Center Representative is a key resource for communication to Call Center Supervisor on any problems, findings, scheduling issues including same day access and scheduling mistakes, to sustain a steady workflow for staff and patients. Call Center Representative must comply with HIPAA bound space and able to provide high quality work with minor supervision customer service and patient satisfaction are key initiatives in this role.
Experience required includes two years relevant work experience preferred including demonstrated customer service and accurate data entry.
Educational requirements include high school / GED required. Two to four years college or a combination of education and relevant work experience preferred.
Professional licensure/special skills and certification required include medical office administration certificate strongly preferred. Bilingual English/Spanish required, or as needed to support other health center languages.
Reporting relationship is to the Director of Patient Services.
EOE
Monday - Friday; 8:30am-5:00pm