Call Center Sales Manager
Jack Schroeder and Associates, LLC Fort Myers, FL
About Us:
At Jack Schroeder and Associates (JSA), we take pride in fostering a supportive environment where our employees' dedication directly impacts the exceptional service we provide to our partners. For over 50 years, we've stood out as a brokerage that goes above and beyond to support our agents. With an unmatched back-office support system, advanced technology, and a dedicated team, we make doing business easy and efficient.
Primary Responsibilities:Are you a high-energy, results-driven leader who knows how to ignite a room and inspire a team to crush their goals? We are looking for a Call Center Sales Manager to lead, motivate, and scale our high-performing our recruitment team. In this fast-paced, high-volume environment, you will be the driving force behind achieving our sales, membership growth, and independent agent recruitment objectives.
You will oversee the acquisition of new independent agents and agencies, while aggressively driving expansion opportunities with existing partners. As a master motivator, you will provide strategic direction, daily high-energy coaching, and operational oversight to ensure the team consistently smashes its KPIs while maintaining compliance standards and an exceptional partner experience. What You Get To Do: - Ignite and Motivate: Lead, coach, and energize a team of Call Center Recruiters and Sales Agents, fostering a high-octane, competitive, and supportive culture that smashes daily, weekly, and monthly growth goals.
- Drive Inbound/Outbound Excellence: Guide team members through aggressive outreach campaigns, including high-volume cold calling, warm lead follow-ups, and prospecting to rapidly expand our agent network.
- Set the Bar: Establish daily performance metrics, call-volume expectations, and accountability standards that align with company growth targets.
- Pipeline and CRM Mastery: Monitor call center metrics (talk time, conversion rates, wrap-up time) and maintain strict oversight of CRM processes to ensure accurate, real-time pipeline tracking.
- Live Coaching: Conduct live call monitoring, side-by-side coaching, and regular performance huddles to sharpen sales pitches, handle objections, and close deals.
- Expand Market Share: Oversee the recruitment of new independent agents and agencies, while strategically cross-selling existing agents on additional carriers and product lines.
- Cross-Functional Collaboration: Partner with Sales, Operations, Compliance, Marketing, and Carrier Relations to optimize lead generation, streamline workflows, and maximize recruiting effectiveness.
- Analyze & Pivot: Dive into call analytics, conversion trends, and market opportunities to identify areas for rapid growth and process improvement.
- Scale Training Programs: Develop and execute high-impact training modules, script enhancements, and onboarding processes that get new hires producing results quickly.
- Conquer Peak Seasons: Rally the troops and optimize resource allocation during high-volume enrollment seasons (including AEP) to ensure maximum productivity and flawless execution.
- Stay Sharp & Compliant: Keep the team ahead of the curve on industry trends, carrier updates, and regulatory requirements to ensure sales pitches are both highly effective and fully compliant.
Perks and Benefits for Full-time Employees: - Competitive salary tailored to your experience
- Fully company-funded healthcare coverage (medical, dental, and vision) for full-time employees
- Complimentary life insurance, identity theft protection, and a 401(k) plan with matching contributions
- Access to an Employee Assistance Program for added support
- Optional voluntary benefits for extra peace of mind
- Half-day Fridays from January through September, with full-day pay, to support work-life balance
- Paid company holidays
- Immediate access to paid time off, including sick leave
- Opportunities for professional development to grow your skills and advance your career
Qualifications, Skills & Abilities: - Strong leadership, coaching, and employee development skills.
- Ability to build and maintain effective professional relationships with agents, agencies, carrier partners, and internal stakeholders.
- Strong strategic thinking and problem-solving abilities.
- Ability to manage multiple priorities, projects, and deadlines while maintaining high-quality results.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Strong organizational and analytical skills with attention to detail.
- Ability to motivate teams and drive performance through accountability and positive leadership.
- Knowledge of recruiting, sales pipeline management, and relationship management best practices.
- Proficiency with Microsoft Office Suite, CRM systems, and Salesforce preferred.
- Self-starter with the ability to work independently and make sound business decisions.
Physical Job Requirements & Work Environment
While performing the duties of this job, the employee is frequently required to remain in a stationary position for up to eight hours in an office environment. The employee occasionally is required to move to access people or workspaces. Involves frequent telephone contact with agents and employees. Interaction with others is constant and may be interruptive. The employee may occasionally lift files, paper, or office equipment weighing up to 35 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other such office equipment as necessary. Vision must be correctable to 20/30 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for long periods and the ability to optimally communicate is required.
EEO Statement
Jack Schroeder and Associates, LLC is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing individuals with qualified disabilities reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. This policy applies to all employees and job applicants.
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