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Call Center Sales Manager

VentureTech Solutions

Plantation, FL

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Banking Services, Call Center Management, Call Centers, Call Volume, Candidate Pipeline, Coaching, Communication Skills, Customer Relationship Management (CRM), Demographics, Direct Sales, English Language, Financial Services, Insurance, Leadership, Loans, Mentoring, Metrics, Multilingual, Onboarding, Operations, Performance Analysis, Performance Metrics, Performance Reviews, Presentation/Verbal Skills, Revenue Growth, Revenue Planning, Sales, Sales Management, Sales Operations, Sales Pipeline, Sales Strategy, Sales Training, Scripting (Scripting Languages), Spanish Language, Talent Management, Team Lead/Manager, Telesales, Training Program, Wealth Management, Website Conversion, Writing Skills
LOCATION
Plantation, FL
POSTED
30+ days ago
Venture Tech Solutions has partnered with a fast-growing leader in the financial services sector to find an exceptional, high-energy Bilingual Call Center Sales Manager. Based entirely in-office at our client’s corporate location in Plantation, FL, this pivotal role is designed for a strategic, hands-on leader who knows how to scale production, build high-performing outbound/inbound phone teams, and foster a competitive, motivating team culture.
If you thrive in a fast-paced environment, possess sharp sales instincts, and love developing raw talent into top-tier producers, we want to hear from you.

What You Will Do
  • Drive Sales Performance: Oversee daily sales operations, monitor live queues, and execute strategic sales plays to hit and exceed monthly, quarterly, and annual revenue targets.
  • Talent Acquisition & Pipeline: Lead the end-to-end recruitment process for new phone agents, identifying high-potential talent to match the client's aggressive growth trajectory.
  • Onboarding & Continuous Training: Design and execute dynamic training programs covering advanced closing techniques, script mastery, rebuttal handling, and product compliance.
  • Coaching & Mentorship: Conduct consistent side-by-side coaching, call calibrations, and performance reviews to move underperforming reps to quota and keep top earners motivated.
  • Data-Driven Leadership: Utilize call center CRM metrics and KPIs (talk time, conversion rates, wrap-up time) to identify bottlenecks and optimize the sales funnel.
What We Are Looking For
  • Education: Bachelor’s Degree is required.
  • Leadership Experience: Minimum of 5+ years of direct sales management experience, specifically leading teams within a high-volume call center environment.
  • Industry Background: Direct experience in Financial Services (e.g., lending, debt resolution, insurance, banking, or wealth management) is highly preferred.
  • Language Skills:Bilingual (English/Spanish) verbal and written communication skills are required to support diverse team dynamics and customer demographics.
  • Location: Ability to work 100% in-office daily at the corporate headquarters in Plantation, FL. This position requires some nights and Saturdays. 
  • Proven Track Record: Demonstrated ability to build a sales training program from the ground up and hit high-volume hiring targets.
What’s in It For You
  • Competitive base salary coupled with a lucrative uncapped monthly override/bonus structure tied to team performance.
  • Comprehensive benefits package including Health, Dental, and Vision insurance.
  • 401(k) with company match and generous Paid Time Off (PTO).
  • Clear upward mobility within a rapidly expanding financial firm.

Keywords: Sales, Call Center, Inside Sales, Contact Center, Sales, Call Center, Inside Sales, Contact Center, Sales, Call Center, Inside Sales, Contact Center, Sales, Call Center, Inside Sales, Contact Center, Sales, Call Center, Inside Sales, Contact Center, Sales, Call Center, Inside Sales, Contact Center, Sales, Call Center, Inside Sales, Contact Center, Spanish, Bilingual, Spanish
By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list. 


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